Cancellation & Returns Policy

Please note that the following Cancellation & Returns Policy does not affect your statutory rights as a consumer. For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau.

28-Day Returns Guarantee

We want you to be totally satisfied with anything that you purchase from the Zoggs website. Therefore, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 28 days of the date of despatch.

Please note that these return guidelines only apply to products purchased on the Zoggs website. We cannot accept returns of product purchased elsewhere.

In order to return your order by post, please use the pre-printed returns label included in the package. Please note that as we do not accept any liability for items that are mislaid whilst in transit; we highly recommend that any parcels returned to us are sent via registered post and that you retain your receipt until you have received your refund. Complete the return form along with the reason return number in the “Reason for Return Definitions” column and make sure to include this form inside the box.

Please return your purchase to us in its original packaging with any related accessories or instruction booklets, and the relevant receipt and despatch note. The refund will be made to the card used when placing your order and will be for the full amount of the goods purchased excluding any delivery charges. We will send you an email to confirm that your refund shall be processed within 14 days, following receipt of your returned product.

Please note we currently do not offer an exchange service via post. If you wish to exchange an item, please return the goods as above and then contact our customer services department on +44 (0) 1276 486 500 will assist you with your new order and extend complimentary delivery.

Please also note that you will be responsible for the costs of returning an item under this 28-Day Returns Guarantee unless you are returning faulty, damaged or goods sent incorrectly by us in which case we will refund your postage costs upon verification.

If you cannot find a returns address label in your parcel, please send it to the following address:

Zoggs Returns Department
Anchor House
Birch Street
Walsall
West Midlands
WS2 8HZ

Please be aware that incomplete, damaged, worn or soiled items will not be refunded or exchanged.

Swimwear Returns

We are happy to offer a refund on all swimwear items providing they are returned within 28 days unworn, in resaleable condition, with any tags and swing tickets still attached and the original hygiene strip, where applicable, intact. Please ensure that all swimwear items are tried on over your own underwear as we will not accept returns on items that have been worn or soiled.

Distance Selling Regulations

Under the Consumer Protection (Distance Selling) Regulations 2000, you have a right to cancel orders for certain items purchased from our website within a statutory cooling-off period. This is normally 7 working days from the day after the date on which the item in question was delivered.

To cancel your order, please provide us with written notice by post to Zoggs Returns Department, Anchor House, Birch Street, Walsall, West Midlands, WS2 8HZ, or by email to webshop@zoggs.com, in each case within the statutory cooling-off period and giving details of the items ordered, and (where appropriate) their delivery date.

If you exercise your right of cancellation after the item has been delivered to you, please replace the item securely in its original packing and return it to us with your despatch note to the above address.

A refund will be made to the card used when placing your original order and will be for the full amount of the goods purchased including any delivery charges and card processing charges. However, please note, that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item in question is damaged or defective. If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost.